How Common Desk Simplified Billing and Empowered Staff

Before moving to OfficeRnD, Common Desk was using a custom developed solution to manage billing, meeting room bookings, and other day-to-day operational activities.

However, the lack of an in-house development team, the functionality issues, and the tedious and complex invoicing process were holding Common Desk back.

Combined with the need to cut any nonessential costs during COVID-19, Common Desk was faced with the decision to look for an off the shelf software solution.

The OfficeRnD management platform turned out to be the perfect fit. The platform met the functionality requirements and would decrease Common Desk’s expenses for technology.

Now, OfficeRnD is helping Common Desk achieve results on all levels such as meeting room management, member experience, contracts, and more. But the most significant benefits of the platform are in terms of billing and especially in these 3 areas:

• Achieving convenient, fast, and efficient invoicing; seamlessly integrating invoicing, collecting payments, and accounting;
• Providing autonomy and power to Community Managers and other staff members;
• Providing convenience and autonomy for members in terms of accessing and paying their invoices.

Precise and efficient billing

• Common Desk’s team now creates invoices much easier and much faster than before. Community Managers are no longer scared of billing.
• With OfficeRnD, Common Desk’s team has been given the opportunity to generate previews of the invoices. Also, modifying invoices is now easy – e.g. when applying discounts, or simply wanting to edit the invoice.
• During COVID-19 some Common Desk members left, some wanted to stay but didn’t want to pay the full amount, and some wanted a refund quicker. OfficeRnD helped them manage these changes efficiently and with ease.
• The native integration between OfficeRnD, Stripe, and Xero provides a fully connected, precise, and efficient billing process.

Ownership and power over day-to-day operations

• Community Managers have much more ownership over invoices. They can easily navigate through the platform and manage the billing process with confidence.
• For the Common Desk team, OfficeRnD is a very user-friendly platform and it’s easy to figure out how to do things. Community Managers are no longer that dependent on Senior staff to do their job as they used to be.
• OfficeRnD has enabled Community Managers to take full ownership of their location. They are now much more independent, efficient, and confident.

Convenience and autonomy for members

• Members can go online and download their invoices or change their payment details super easily; The Common Desk team observes that members take full advantage of this on a daily basis.
• Providing autonomy to members helps the team stay focused on their main responsibilities, instead of being distracted by little tasks all the time.
• Notifications are a huge relief and convenience both for members and the Common Desk team. Some of the most use cases are when a payment has failed or a payment method has been changed.
  Members can do much more on their own without being dependent on the Common Desk team.