How Bamboo Improved Operations and Customer Experience
3 US sites: Detroit, Michigan
About Bamboo
Bamboo offers coworking, offices and community, all designed for growth at its three sites Bamboo Detroit and Bamboo Royal Oak and Bamboo Ann Arbor.
Through inclusive community, flexible modern offices, classes and networking events, Bamboo helps entrepreneurs and innovative companies launch, land, or grow their business.
Bamboo has been honored nationally as a Top Shared Office Space in America, featured in ABC’s 20/20, NPR Radio, Entrepreneur Magazine, Forbes, and honored by the City of Detroit.
Overview
Bamboo had the goal to expand with new sites while also refreshing operations and branding, and improving customer experience. OfficeRnD helped them achieve this by:
- Adding an extra layer of convenience for customers
- Providing access to reports and analytics for admins
- Enhancing the brand through white-label mobile apps
“I think that OfficeRnD was really helpful as a part of this larger strategy to improve, and polish and prepare for the return to the office. I think it would be really important moving forward as more corporations enter the marketplace and they will expect a high level of professionalism and high-quality technology.”
Amanda Lewan Tech-enabled Customer Experience and Data-driven Decision Making
Initially, Bamboo used another software system but it wasn’t efficient enough. It lacked a modern design, an easy-to-use mobile app, and the right reporting capabilities.
The implementation of OfficeRnD Flex helped the team overcome these challenges by:
Adding an extra layer of convenience and engagement for customers
- Members can now easily book a room, check their account, and toggle between locations
- The visual Members directory allows members to see what other companies are a Bamboo
- Members are having a better, more thorough, tech-enabled experience
- The team can now more easily connect members through the app and promote multi user location access
Providing access to reports and analytics for admins
- The team has clear snapshot of essential performance indicators such as occupancy and cash flow
- The deep level of detail enables Bamboo to make more educated decisions and become a better operator
Enhancing the brand through white-label mobile apps
- Having the mobile app branded helps Bamboo add an extra layer of improvement and professionalism
“John from the Customer Success team was really driven to make sure everything’s seamless. And in the past, when we looked at moving to other platforms, this was always a barrier. It feels like a big move to change from one software to another. John and the team did a fantastic job making it really smooth, really seamless, being always available.”
Amanda Lewan 
Why Choose Us
Ease of use
Managing your space shouldn’t require complicated technology
Deep integrations
Use over 50+ plug-and-play integrations, don’t get locked into proprietary hardware
Customizability
Optimize the software to fit the unique requirements of your space
Why Choose Us
Ease of use
Managing your space shouldn’t require complicated technology
Deep integrations
Use over 50+ plug-and-play integrations, don’t get locked into proprietary hardware
Customizability
Optimize the software to fit the unique requirements of your space
See OfficeRnD Flex in Action
Reduce administrative tasks and stay on top of key business metrics with our coworking management software.