Why Spacemade Made the Leap from a Competitor to OfficeRnD

As Spacemade started scaling quickly, the limitations of their all-in-one platform became impossible to ignore. What began as a workable solution quickly turned into a source of frustration amongst the team. Some of the main challenges they faced that solidified their determination to look for a new coworking management platform were: 

• Payment Syncing Errors: When managing coworking and flexible workspaces, financial accuracy is non-negotiable – and the team was constantly experiencing problems with that.
• Clunky Contracting Workflows: When it came time to manage memberships and agreements, the platform’s contract tools felt cumbersome. Drafting, approving, and renewing contracts required multiple manual steps – slowing down sales and creating avoidable bottlenecks.
• Fragile Xero Integration: A reliable connection to their accounting software was critical, yet their platform’s Xero integration consistently tripped them up. Missing invoices, mismatched line items, and failed exports forced the team to spend extra time patching data by hand.
• Overly Complex System: Rather than streamlining operations, the platform’s broad feature set overwhelmed Spacemade. Both the team and their members found the platform hard to use, resulting in widespread frustration and dissatisfaction.

“It was a very complicated system – really, really complicated,” says Nicholas. “Our team just wasn’t happy because it didn’t work the way we wanted.”

“We were having issues with payment syncing. We had payments recorded twice and lots of errors,” recalls Nicholas Hunt. “You just can’t have any errors.”

These duplicate charges and reconciliation headaches ate up hours each week and eroded trust in the system.

“Plus, the contracting process was very clunky,” specifies Nicholas.  

“We had issues with our old platform on the Xero integration, which is pretty fundamental,” Nicholas explains.

Collectively, these pain points made it clear: instead of investing more time in trying to make the platform work, it was time to find a fresh solution. Spacemade began their search for a partner who could deliver precision, simplicity, and dependable support – leading them to OfficeRnD.

“We felt it was easier to move away and start fresh effectively,” recalls Nicholas Hunt. “And we’re glad we did that.”

Switching to OfficeRnD brought Spacemade the focused functionality and responsive support they needed to streamline every aspect of their operations. Some of the main benefits they’ve gained that are helping them continually thrive include:

• Streamlined Contracting: “Contracting is a really good process we have now, which we didn’t have before,” says Nicholas, highlighting how straightforward contract creation, renewal, and management have become.
• Seamless Payments & Integrations: The headaches of duplicate and failed transactions are now a thing of the past.
• Purpose-Built Simplicity: Rather than wrestling with a complicated system, the team found OfficeRnD intuitive and user-friendly.
• A True Partnership: Perhaps most transformative has been OfficeRnD’s commitment to customer-led innovation. “Our previous provider didn’t really care. OfficeRnD genuinely listens.”

“Since we’ve moved, payments whether through Stripe, GoCardless, or bank transfer sync both ways. It’s incredibly seamless.” This reliable, bidirectional flow into their accounting system was a critical win, eliminating manual fixes and freeing the finance team to focus on analysis as opposed to reconciliation.

From bespoke integrations to fine-tuned workflow tweaks, requests have been met with action – and the team now knows that support is just a phone call away. “OfficeRnD was much more focused on what we needed it to do. It’s simplified without sacrificing power.”

As Nicholas Hunt puts it, “The close collaboration with the OfficeRnD team has been truly exciting and has made all the difference.”

By delivering secure contracting, flawless payment syncs, and a product roadmap shaped by real customer needs, OfficeRnD Flex has become more than just a platform for Spacemade – it’s a strategic partner in their growth.